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I would not recommend playing on this site. I have been waiting over a month for my winnings and they still refuse me.
There is a notice up, stating they are under review as they do not pay out their winnings. Took over 2 weeks and countless hours of finding ridiculous documentation to verify my Id, proof of address and bank statements to withdraw the little money I did win.
Its Nov 29 I recently have put in a request for a very large withdrawal. Even with reverse withdrawel staring me down after requesting the tab option to be removed with no success I still stay patient.
All were very fast and reliable. Funds instantly available. I hope they stay true to there words with all these unresolved complaints going around.
I was told I would receive another Email once the withdrawal had been processed. I started playing and made some money so I made a withdrawal.
Two days later they block me from my account and said that I asked to close my account a week before which I just opened the account.
After chatting with a rep they said you need to send in verification. Worst customer service I have ever experienced.
And they have done nothing to make me feel like my information is secure. Won many times with no problem receiving the moneys but my girlfriend played there and won twice , recived the moneys , two weeks ago she won cad and requested the withdrawal and waited seven days for the transfer of moneys which she did not received.
Contacted chat and they check and requested first time utility bill which we email them , next few days they ask for ID and we send them Canadian citizenship card , 2 days pass and now they ask for an ID with a date on it.
They could have asked all that with one email. I am from Canada, I made two withdrawals like two weeks ago and still waiting for a deposit, spoke to them on Friday and said all was good, was congratulated and said it should be deposited in business days.
On another note they give you bonus and you have to use it on the game selected by them, and once the going gets good they shut you down and once you go back to the game you just end up losing, one way or the other they make sure they get back the majority of the money.
When I went to sleep at am I had over 15k in my account. I woke up to. Who blows 15, in 5 hours ….. I am a Australian, And With no Email notification to close my account,, They closed it taking my deposit and no option to withdraw, They should have notified me befor closing my account, I have over emails from them in the past 8 months all with Log onto your account to get BONUSES.
My experience is as follows: I had difficulty withdrawing and had to explain and answer questions before they would release funds.
Bottom line I could not withdraw without having to talk to someone which in my opinion made little effort to make me feel welcomed.
Had a win, withdraw was taking awhile, asked in LiveChat why it was taking so long, they said it was released a few days ago. A few days passed, still nothing, went back to livechat — they said the funds were being held to settle a transaction dispute.
I had no knowledge of any dispute and They could not give me any details. They advised me to check with my bank, my Bank, my bank knew nothing.
They are refusing to pay me the money. I contact technical support And all he tells me, your Winnings are automaticaly add to your balance….
Yeah but there is missing. And each and everytime they do some research on my profile, they hang up. Spin Palace is a no for me. Told me I was not allowed to listen to it.
Would not give me the contact details for her supervisor or transfer me after I asked 7 times. Would not transfer me to the manager. Told me she was able to deal with all my requests.
She refused. Thats all it was. Played there for the last four years,won many times always payed within week,last couple of time I won,always want my banking info again,hassle won 2 weeks ago still not there.
Spin palace are way behind others in my opinion great games and so on but the withdrawal process is pathetic I have had several with them and now a week seems to be the normal wait time where as other casinos are a lot quicker.
I was a bit sketchy about sending through these kind of documents but with that kind of money on the line, I did. However first I did phone up and check with them that the email address and representative were in fact legitimately representing the casino.
The only issue I ever experienced from the Casino was after downloading the software onto my partners laptop.
The software was dodgy AF and infected it with god knows what, but basically he had to buy a new one. Funnily enough they never actually respond to my passing comment or acknowledge it.
So all in all I find Spinpalace to be great. Great casino. Quick withdrawal at the most 4 days. Never had any problems. Yes, sometimes you lose. Just new to this site and it has been amazing.
Won a bit and now waiting for the processing. Cant wait soooo exited. Ive been a player of spin palace for over a year now and I have not had one withdrawal from them.
I deposit hundreds a day with not one cent in return. Their support team are rude, every person seems to go by their own rules as i always get told different things from different people.
It takes up a week for the withdrawal to approve, but my money went to my account within 2 weeks total. I have won and still waiting a month later for my money, they advised I gave bad banking information I gave them a void check and still wast good enough still fighting for my money.
I won 67k 2 weeks ago and have only played on spin palace 3 times. I was assigned a customer relations manager which made the process hassle free.
I had to send my identification and I have received every last dollar of my winnings into my bank account. Very happy! Just tried Spin City Casino.
The team there is great have always been helpful on the online support…. Withdrawal method is great to..
Highly recommended and trustworthy. Great casino, great variety of games, withdrawals processed within three business days once verification is completed.
Made a number of withdrawals and continue to use Spin Palace and would reckomend them to anyone wanting to give online casinos a go.
I think spin palace is the best. Tho it took a week to recieve my cash but am glad i got it. I recommend pretty kitty coz the Pay line is very high?
Played for years at spin palace. Had no problems until recently. Then started having problems with withdrawals. Always had withdrawals sent directly to my bank account in 3 days.
Last withdrawal never received after waiting 5 days. Got in touch with support. Told me nothing was changed and withdrawal was sent. After 8 days still nothing showed up in my bank account.
After checkin found out they sent it to insta-debit account, Insta-debit said I had to pay a fee to get my money from them and transfered to my bank account.
I paid the fee and am still waiting for my momey. Instead of 3 days it is not 8 with no money in sight. There is something going on here and it does not seem honest as I just get run around from spin palace support.
They have never been like this in all the years I have played. Something crooked going on with them. Spin palace has been pretty good I must say.
Makes me wonder if they have a list. First 18 months had loads of fun. Games would lose of course but there were always some returns. In Feb something happened and very suddenly my 15 or so regular games just all stopped paying all on the same day.
I could sense this change the moment it occurred. It also happened to be be the week i was expelled from vip , without a reason ever been given.
My deposits at this time were upwards of 4k a month and i was pretty upset by the dumping. In this period i have lost for 11 months in a row , followed by a month breaking even Grimm palace calls these as winning month for me??
Now after 3 months it continues on. There were many others like deposits in a row and in a row. Im not sure what the odds of this occurring might be baring in mind these all followed each other.
Ive tried in vain to be given my transaction records for my complete history so i can check these odds correctly.
I was once freely given access to records of 18 months previous whenever i asked. My records showed a difference in our figures at one time i had been given them and by some margin.
Once i had established my query suddenly figures became unavailable and a new rule developed. I was even told i had never been given these figures, even though i had transcripts of these conversations.
Whats the big deal i only want to check them , it could have been a simple clerical error but with-holding its not a good look.
Is it that you try to win a too bigger amount rather than taking small wins when they happen? I downloaded the site…. This is a terrible site and I do not recommend it.
I fully agree with this! I was gong to post the same thing. Non stop emails, waking me up super early, and I have zero interest in playing here.
Same here! I had no option to reject the value. I never played again and requested that my account be closed and that I be unsubscribed from them for future contact.
Daily calls, emails and sms have been received ever since offering deals and bonus values despite my numerous emails and calls advising I am not interested and requested that the account be closed.
I finally got confirmation 3 weeks later yesterday advising that my account was closed and no further calls etc would be received.
Today I again received sms, email and 3 calls. This is harrassment. I want to trace back the transactions because I know the approximate times I made the three withdrawals.
Some good news. Good on them for making things right. Iv been playing with them just over a year now and the saying is true the house all ways wins if you keep playing when you win I do bet from 1.
As for the slots just today I was playing I had over free spins won on a 1. As someone mentioned, they put a hold on it for about 48hrs so you keep spending your winnings but I still held off and only re deposited from my account.
This was now nearly 3 weeks ago! I have sent countless emails enquiring as to when the funds will be deposited into my bank. I won a total of over 70, au on thunderstruck 2.
Over a four day period one withdrawal for It sat in the reverse withdrawal area, I played again next day won 2 more amounts of I transferred, and received.
I ended up playing the fifteen again. And then stopped. When asked for statement they deferred from it. When I looked the game history from the day i won the first I have photographs and phots of transaction I that got me that win.
Paysafe also confirmed use of paysafecard on day. Contacted 4 different staff to explain my proof. Each time after it disappeared , until whole history was erased.
From my view. I have Heard nothing more. The main menu takes to long to load. The game i was playing paused i didnt receive my match up bonus. I am now trying to contact customer support.
Over all the worst online casino ive played and when my game finally loads and doesnt pause i will play of my money and delete this app. Sure you have your ups and downs nut When on a losing streak I just kept changing games.
Well done Spin Palace Casino. Love the site. I was offered 30 spins on dragons dance and I accepted. I tried to explain I should have a cash balance and bonus balance available, when I was asked f I wanted it or not!
Not impressed with this casino after depositing and depositing into my account, this is the resolution. Definitely will deposit else where from now on.
Have to say Spin Palace were quick to resolve a deposit issue, which has restored my faith that it is a safe genuine place to play. Spin Palace normally pay fast and process deposits smoothly.
However, last night made 3 failed deposits, no credits given but money still gone from my bank. Issue still not resolved. Same thing happened to my mate at same time, so just be wary at the moment.
I absolutely love this casino. I always get great game play I have won thousands lost money of course too. The customer service is great.
One of my favorite online casinos. I had a great time at Spin Palace — ups and downs and lots of fun…. And what the heck does that have to do with no payout?
I underline that all of the sudden, exactly following the day of my win all payouts ceased. I say it looks suspiciously like recuperation of my win.
Yes in a row. I closed my account and I am done there. How they expect to keep players with outcomes like that is way beyond me and sudden stop in any and all payouts is way, way too suspicious for my taste.
Great machines, quick payouts, easy to contact and get friendly and professional service. Now that is what makes Spin Palace different to other online casino sites.
Honestly the best! Played fore more than 3 years at Spinpalace, lots of trouble bad connections poore flash casino.
Marc50 roulette is random mate!!!!! Yes 23! Not a computer or software but a real dealer! You were just wrong place wrong time my friend!!
Joined last week put 50 euro in they dubble it to played on and off for a day or two then won took out only took 3 days very happy.
They have clearly dropped in odds and I was a daily player for 5 years until now! They are extremely happy to take your money, quickly and easily — can be a nightmare when withdrawing.
Customer service no ticketing system either??? I do feel for the customer support people as I believe they are taught to answer as many questions for different people as possible.
After only half payout of my original deposit I have not received any monies owing. What for? To sell the info?
Resent docs and they said they were OK. Still no payment. Phoned again and they said they could not open docs.
Then they got it open and said it was too blurry. I now have been asked to send in pdf form. What a joke. I guess I should have known better.
Stay away from this site. When this figure is reached only then can the casino request proof of ID docs. If however you have a 2, withdrawal, then you must provide proof of ID, even if this is your first withdrawal from that casino.
Pretty good bonuses and a huge selection of slot games. I have had no trouble with withdrawals ever,whether its or dollars.
I think there customer service is best I have come across in a online casino. And with the bonus,if you read the rules first then you should know what your doing as the bonus rules are easily explained in layman terms.
I even got a iPhone 6s for Xmas of them this year. So good job spin palace and keep it up. Very satisfied customer here. Had a few problems with the site during play such as disconnecting from the server during crucial plays.
Have a Neteller account so asked for the winnings to be deposited to that account. Waited 2 days, nothing. Not big winnings but i was betting small.
The payouts are strait garbage, you are lucky if you win half your wager. The games are slow and glitch and I have a powerful pc.
I had my free spin multiplier on multi isis stolen twice as the game froze potentially good winnings as they were high multipliers.
I had two 21s and the dealer off a 6 tied me after getting a series of 20s and handing me 10 cards companied by or aces with mid cards.
I could predict what the dealer would have and if I lost before hand. I love this casino. Been playing for over 2 years. Deposit with my visa and withdraw my funds directly to my banking account.
This usually takes about 3 business days from when I withdraw. I would recommend spin palace to anyone.
Great customer service through chat and phone calls. Have been playing for 3 weeks, cashed out dollers without problem. Tonight i logged out of casino with ballance off approx canadian dollars.
I logged back in about 2hours later and my ballance was 92 dollars. Spoke with rep they said their system indicates money was played through system!
I guess i just lost bucks without even gambling it away myself. No more spin palace for this guy when money just vanashes from account.
Go to another site. I have found in the past 6 months spin palace has changed dramatically. I stopped using bonus credits and won,however when I called the would not pay because I still had 3 bonus credits on kings of cash 70 cents ,that I was unaware of.
I find that the last year its been hard to win ,the more I bet the less I win. Hit big on a 30 cent bet and nothing on a 2. I think they control who wins and how much.
Lots of times on issis you ask for coins because you can get them and then next spin you get them or say you just lost a in 15 min then boom you hit a big win ans win it back.
I been contacted by the vip manager and promised i get soon. Still waiting for this amount to be deposited..
Only find out they need personnel info to verify our ID, as there are two visa debit cards on account.. Sent all info Thursday.
Still not resolved.. Since joining Spin Palace one month ago,they have pestered me with phone calls, emails and txts offering bonus offers,which I dont accept because you have to play it down before you actually start winning your own money waste of time I think.
I also tried to unsubscribe twice to their emails but the link is always down. One persistant Spin Palace employee rang me offering a deal which I politely declined straight away,but he refused to listen to me at all,I could of hung up but I was giving him the chance to accept my answer and I also told him I will hang up and yet he still insisted I should take the offer,luckily for me I am not a big gambler and I know how these casinos operate too..
I told him to go speak to his supervisor as this method is very very unacceptable,and they should not push a person to gamble unless they want to,this is very irresponsible of Spin Palace.
Deposited and had a staff member offer me 15 percent bonus. After playing for a while was told its 50x playthrough on all money.
Live games have cut out a few times when pocket cards have been dealt. Hi i am from Canada and I just joined Spin Palace casino and was sceptical at first.
I wanted to ensure that i would actually get my monies as stated after i went through my play through rules.
I have to say the customer service with Spin Palace was awesome and professional. They completed my transaction within 48 hours and was sent to my bank in Canada and they deposited it within 48 hrs too!
I would highly recommend Spin Palace. Just ensure you initial deposit high enough. Follow Play through rule. Bet higher amounts i recommend to win higher.
Have your Echeck setup with your approved bank and you are set! Thanks Spin Palace for the winnings! Ehhh from Canada. I have been only playing here a couple of months or so and my only issue is the length of time to get paid out.
Ive made a little money and lost too but this is what gambling is all about at least i think it is. So no complaints except with the wait time from me.
Did my 3 deposits and played a lot. Started with and got to This is never stated anywhere and collecting your bonus is super easy.
The initial amount will never be refunded and they will happily take all your money. The reels are slow and choppy and almost pause with every spin.
Seems like a illegal scam! This means that as long as I accept the bonus payment that is given to everybody, I have to play x the bonus amount in order to be eligible for any withdrawal.
I felt that this was no fair and was definitely not clear on signup. I would not be using this casino again, and in fact, in Australia this would be classified as a scam.
They removed bonus dollars after I met all the criteria to keep the money. I was told to take the funds out of withdrawal and all funds would be returned.
I did this and no return of funds. Staff at support take 24 hours to respond then give a flat answer without really investigating.
I have closed my account because they cannot be trusted. I asked for emails to be stopped and they are still sending these.
If you withdraw before meeting the wagering on the bonus you do forfeit the bonus. If you reverse in one go before any other transaction the bonus returns.
Rather contact support on chat all queries are resolved straight away. After contacting support to withdraw the funds back to my credit card I was told I would be best to open a neteller account as this was the fastest option and I could not use the master card I had deposited from.
I opened a Neteller account immediately, requested withdrawal and sent through my verification documents. Surely this was too good to be true.
I went back to the live chat agent and I was reassured that this was real and my money was safely on its way to my neteller account.
I researched all the information I could find to put my mind at rest that this was a trusted site. It was now 36 hours after I made my first withdrawal.
I woke early in the morning with excitement. I had received a text message congratulating my win and informing me that an email had been forwarded to me.
The email address was incorrect, despite confirming my email several times with the live chat agents for security purposes.
I once again contacted live support to rectify the email address and confirm receipt of my documens for verification. The confusion that followed has left me with nothing but anger and sadness.
How could this happen? Were the false wins a way to make me deposit more? Could I have reversed the money in my sleep? Did someone access my account?
How could the funds be reversed 36 hours later? The live chat agents went from friendly to condescending.
The questions are driving me insane. I have requested a transcript of all my live chats and transaction history. A retired pensioner on my first visit to an online casino.
None of it makes sense and it was clear I would not get the answers through the live chat. I emailed support begging for answers and the confusion only escalated.
At first the account could not be found due to the incorrect email. The Palace Group Support have now ceased contact with me and have locked my account and say they have refunded my deposits.
I will continue on my search for answers even if the only fortune I receive is knowing that I might prevent others from this experience.
I never play highstakes.. The only trouble i had is now that i had a withdrawel of ,- they asked for verifications..
That done and accepted took 3 extra days and the ,- is now processing to hit my account! All by all, great casino, loads of fun, great customercare and lots of games!!
The only negative thing is that you have to weer business days to see your money hit your account. Sounds fair to me.. Waste of time and money.
Games are choppy and slow. Horrible pay outs. Better off going to the actual casino. And such a hassle when you want to withdraw your money.
The bonus deposits are a scam that caps your winnings. I played at Spin Palace for many many years and never had any bigger issue with them.
I say bigger issue like not getting my money although I did have to wait longer sometimes or treated in an unfair way. You may not like them who likes fine print anyway?
If they act against their terms then go ahead and post it, tell others. I moved on to other casinos away from Spin Palace two years ago after not being able to make decent winnings anymore.
But their treatment was through and through fair. I lost many times playing blackjack in fairly suspect fashions I had an ace, dealer had six, I ended up with thirteen, dealer had twenty-one.
I thought it might be in my head, so I decided to check into it. I should mention here that I am a statistician with a graduate degree. I feel cheated and robbed.
Do not use spin palace. They claim to be independently verified, yet their programs do not work with even reasonably fair odds.
So true they ignore you when you raise concerns and ask questions about the integrity of the games. It took them weeks to process a simple payout and each time I went to the live support staff I got a different excuse.
Had very bad experience on Spin Palace. Their games never pay out. No bonuses are ever given. Joined spin palace. They make it sound like any normal casino but it is a scam.
No that would be to easy instead you get these bonuses which are just a way of ripping you off cause you have to play 50x your first deposit before you can withdraw plus heaps of other hidden catches.
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